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Technical Support

Technical support is available to all registered users of SPARROW hardware and software products. The fastest and most convenient way to contact our technical support department is to fill out the support request form on this page and submit it via the internet. However, we know that there are some times that it is preferable to FAX your question or to speak to someone in person. Please refer to the numbers listed below the form for these situations.

Note: If you experience any difficulties, or if you are not using a forms-capable browser you may e-mail your request directly to: support@sparrowcorp.com .

Technical Support Form

User Information: 
Name         :  
Organization :  
Address1     :  
Address2     :  
City         :  
State        :   Zip : 
Country      :  
Phone        :  
FAX          :  
E-mail       :  

System Information:

If you can run the Kmax application, copy the "System Info" report and
paste into the text box below. The report is available under the "System
Info" tab in the "About Kmax" dialog. If Kmax will not run at all,
please describe your host workstation, its operating system, and give
your Kmax version number.



System Description
Include the manufacturer, model and serial numbers for the interfaces,
instrumentation modules, and other hardware used.


Problem Description
Include a description of problems, anomalous behaviors , error codes, etc.

How to reach SPARROW Technical Support:

  • e-mail: support@sparrowcorp.com
  • WWW: http://www.sparrowcorp.com/
  • Phone: (386) 788-6067
  • Fax: (386) 845-9352
  • Mail:

    • SPARROW Corporation
    1179 Dominion Court
    Port Orange, FL 32129
In addition to providing support, the Technical Support Department provides the following information on our web site:   When contacting SPARROW Technical Support by phone or FAX, please include (or have available) the following information:
  1. Your name
  2. Organization name
  3. Phone number, fax number and e-mail address
  4. Serial Number of your product
  5. Complete version number of your software (i.e.: 7.1.2)
  6. Computer Type and Configuration
  7. OS Version:
  8. List of all external devices connected to your computer(include manufacturer and model number)
  9. Problem description
Providing us with this information, will greatly reduce the amount of time required to research and respond to your inquiry.
 

 


Sparrow Corporation
1179 Dominion Court
Port Orange, FL 32129
386.788.6067

If you would like to have information sent to you, send e-mail to info@sparrowcorp.com