For Kmax installation instructions, please visit the Installating Kmax page.

Please visit our new Knowledge Base for Product Support.

Technical support is available to all registered users of SPARROW hardware and software products. The fastest and most convenient way to contact our technical support department is to fill out the support request form on this page and submit it via the internet. However, we know that there are some times that it is preferable to speak to someone in person. Please refer to the numbers listed below the form for these situations.

Note: If you experience any difficulties, or if you are not using a forms-capable browser you may e-mail your request directly to:

How to reach SPARROW Technical Support:

    • Submit Request
    • e-mail:
    • WWW:
    • Phone: 800.792.145

In addition to providing support, the Technical Support Department provides the following information on our web site:

When contacting SPARROW Technical Support by phone, please include (or have available) the following information:

  1. Your name
  2. Organization name
  3. Phone number, fax number and e-mail address
  4. Serial Number of your product
  5. Complete version number of your software
  6. Computer Type and Configuration
  7. OS Version:
  8. List of all external devices connected to your computer(include manufacturer and model number)
  9. Problem description

Providing us with this information, will greatly reduce the amount of time required to research and respond to your inquiry.